Last Updated: November 15, 2025
We currently offer shipping to all counties within Kenya. We are working on expanding our international shipping options in the near future.
All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom or made-to-order items may require additional processing time. You will be notified of the expected delivery timeframe at the time of purchase.
We offer the following shipping options:
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times may vary due to:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package online. You can also track your order by logging into your account on our website.
Some items may be subject to shipping restrictions. If you're purchasing an item that can't be shipped to your location, you'll be notified during the checkout process.
We currently only ship within Kenya. Please check back later for international shipping options or contact us for special arrangements.
We take great care in packaging your items to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging.
For lost packages, please allow up to 5 business days after the expected delivery date before reporting. We will work with the shipping carrier to resolve the issue.
We can ship to P.O. boxes, but please note that delivery times may be longer than to physical addresses.
If you have any questions about our shipping policy, please contact our customer service team at info@naeku-luxury.co.ke or call us at +254 721 500197.