Who We Are

Nasieku Luxury Creations ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website naeku-luxury.co.ke.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, M-Pesa details), email address, and phone number. We refer to this information as "Order Information."

Device Information

We collect information about the device and browser you use to access our website, including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Screen our orders for potential risk or fraud
• Improve and optimize our website
• Send you marketing communications (if you've opted in)
• Provide customer support

Sharing Your Information

We share your personal information with third parties to help us use your personal information, as described above. For example:

• We use M-Pesa to process payments
• We use shipping companies to deliver your orders
• We may share information with marketing and advertising partners

Cookies

We use cookies to maintain your shopping cart and to remember your preferences. You can set your browser to refuse all or some browser cookies, but this may limit your ability to use certain features of our website.

Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete this information. We may retain certain information as required by law or for legitimate business purposes.

Your Rights

If you are a Kenyan resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@naeku-luxury.co.ke or by mail using the details provided below:

Nasieku Luxury Creations
[Your Physical Address]
Nairobi, Kenya

Last updated: November 15, 2025